An Apple employee visited TikTok to share the best tips and tricks for protecting your devices and avoiding a trip to the genius bar.
Seattle’s Karleigh shared a video with her 8,000+ followers in which she revealed four key excursions to prevent your device from dying.
She shared the video with the caption, “Things I’ll never do with my tech after working at the Apple Store for three years.”
Karleigh, from Seattle, shared her four tips and tricks on TikTok for making your devices last longer and avoiding a brilliant bar date
Karleigh shared the video with the caption, “Things I’ll never do with my tech after working at the Apple Store for three years.”
Her first tip was to never leave your device with liquids or put your phone in rice; followed by her second tip which was to turn off your computer regularly to help its memory
Karleigh’s first tip was to never leave drinks or other liquids near your equipment while you’re working.
She added, “And if I ever get liquid in one of my devices, I would never put it in rice.”
The Apple employee explained that many think putting the phone in rice to dry out the liquid inside the device is a solution, but she advised against it because she said “rice can get stuck in your phone.” .
Instead, she recommended turning the phone “upside down or positioning it so the water can dry out.”
The second tip she shared with her followers was to turn off the laptop regularly.
She emphasized the importance of not just letting the computer die, but instead shutting it down itself.
Karleigh added that she does this to protect the computer’s RAM, or random access memory, which she states as: “Basically, short-term storage for processes and applications that you’re currently using on your computer.”
The Apple employee’s third tip was to clean your devices regularly to prevent errors from creeping into the ports
Karleigh’s final suggestion was to avoid buying chargers that aren’t certified by Apple, or “counterfeit” chargers, as they could damage your device
Apple notes that a certified charger will have “single piece, smooth gold or silver-colored contacts,” while a non-certified charger will have “rough square contacts.”
According to Apple employee Karleigh, this is how you avoid a trip to the Genius Bar
- Keep your device away from water: If water does get into your device, Karleigh says never put it in rice as the pieces could get stuck in your phone, rather turn it upside down
- Shut down your computer regularly: Karleigh recommends that you shut down your computer completely to conserve its memory
- Clean your devices: Karleigh says cleaning your devices is essential, as errors can often creep into the ports
- Buy a certified charger: The Apple rep added that you should always buy a charger that says “Made for Iphone” to avoid damaging your phone
She said that turning off your computer regularly helps create fewer “bugs or crashes,” which is why when people often tell you to “turn something off and on” when it doesn’t work, they’re not joking.
Her third recommendation to users was to keep the technology out of unsanitary areas and clean all your devices properly and regularly, noting, “Bugs will crawl into your charging port or USB port.”
Karleigh’s final tip was to never buy a counterfeit charger,
The Apple employee described a counterfeit charger as one that “is not certified by Apple.”
She added, “Often when you see chargers that are about 20 feet long and cost five dollars, it’s because they’re counterfeit and use different technology.”
According to Apple’s website, the reasons to avoid using a fake charger are the risk of damage to your device and the risk of damage to the cable.
Apple also noted how to spot a counterfeit device by looking at the packaging.
When a charger’s packaging says “Made for iPhone” or “Made for iPhone, iPad, iPod,” it means it’s certified by Apple and is compatible with your device.
Another way to spot a fake charger is through the front panel insert.
Apple notes that a certified charger will have “discrete parts and rounded, smooth gold or silver-colored contacts,” while a non-certified charger will have “rough square contacts with an uneven surface.”
Their video has been viewed over 900,000 times and users were shocked to learn they had “got it all wrong”.
Her video garnered over 139,000 likes and 207 comments, with users shocked at how seldom they followed the Apple employee’s tips.
“I did everything wrong,” said one user.
Another user commented, “I’ve never shut down my computer and I’ve had it for a year.”
“I go months without turning off my computer,” added a third user.