Ansen Bayer and his wife Amandria on the Scottish island of Iona.
- Aer Lingus and baggage agents delivered the luggage to a couple’s hotel 5 days after check-out.
- Ansen Bayer and his wife traveled to Iona, a remote Scottish island, in the clothes of friends.
- The Bayers, who are still traveling without luggage, were on their 15th wedding anniversary.
- For more stories see www.BusinessInsider.co.za.
An airline sent a couple’s lost luggage to a hotel on a remote Scottish island five days after they checked out and were across the country.
Ansen Bayer and his wife Amandria flew American Airlines from Chicago to Dublin, Ireland before boarding an Aer Lingus flight to Glasgow, Scotland.
The couple were traveling for their 15th wedding anniversary and their flights were twice canceled prior to travel. Ansen, who usually brought carry-on luggage with him so that it wouldn’t get lost, had to check his bags in Chicago anyway.
When they arrived in Glasgow, he noticed their bags were missing, along with those of six other passengers. Ansen filed a complaint and was informed by Eagle Aviation, the company hired by Aer Lingus, that her bags would be sent to her hotel.
Meanwhile, the couple made do with dresses loaned to them by traveling companions.
With the couple having to take a train, bus and two ferries to reach their hotel in Iona, a remote island off the west coast of Scotland, they feared their luggage was unlikely to arrive before they left.
“I found an email for her, begging her not to send our bags to the hotel because they wouldn’t arrive on time,” Ansen told Insider. “We wanted to go back to Glasgow for a day anyway and were able to collect our luggage at the airport.”
As predicted by Bayer, the luggage didn’t arrive until 5 days after checking out when they were already across the country in Edinburgh.
“I tried to explain that Iona is very remote and would not arrive in time but they said there was nothing they could do.”
The lost luggage, still waiting in Iona, was just one of several problems on a trip that has involved cancellations, delays and huge lines at Chicago Airport immigration checkpoints, underscoring the impact of the travel chaos that hit Europe and the US this summer haunted.
Ansen said Aer Lingus still hadn’t authorized Eagle Aviation to pick up the bags, meaning they were still stuck at the hotel 22 days after the airline first lost them. He considers paying for the bags to be delivered.
“Everything about this experience with Aer Lingus was terrible, but their complete and utter lack of customer service or even responsiveness to someone who had a terrible experience with them is appalling to me,” he said.
“I think we can say we’ve backpacked all over the UK because our backpacks are all we’ve had,” added Ansen. “But after years of saving up for this once in a lifetime trip, it still feels like we got robbed a bit by the airlines and forced us to make the trip without our luggage, which we didn’t even want to check in first.” Place.”
Aer Lingus and Eagle Aviation have been contacted for comment.