85-year-old woman stranded, nearly hospitalized over MCO Airline negligence

85-year-old woman stranded, nearly hospitalized over MCO Airline negligence

Last week, an 85-year-old woman found herself stranded at Orlando International Airport (MCO) — the main airport for travelers at Walt Disney World Resort — due to reported negligence by airline staff.

Disney Store Orlando International
Photo credit: Disney

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Patty Bough’s family announced Orlando FOX 35 News that Frontier Airlines staff were supposed to take the elderly travelers to their gates, but no one ever came to pick them up. Bough was stranded in the MCO for over 14 hours and eventually suffered a panic attack that almost took her to the hospital.

According to FOX 35’s report on the unfortunate situation:

Patty said to board her Frontier flight at 8:30 am. She said her granddaughter couldn’t get through security because she didn’t have a boarding pass.

“I just turned into an absolute nightmare,” said Patty’s daughter Susie Mages. “Now she’s at the airport from 8:30 this morning until 10:30 this evening. Then she flies to an airport two hours away from me. We won’t be able to get in until 1am.”

Orlando International Airport Security Reservation Lane
Photo credit: Orlando International Airport (MCO)

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Border workers reportedly urged Bough’s family to contact the Transportation Security Administration (TSA) to obtain a “gate pass” so her family could accompany them into the airport terminal; However, according to the TSA, only airlines can issue gate passes to travelers.

A spokesman told FOX’s central Florida affiliate, “The airlines have a responsibility to ensure that passengers with special needs are shown due respect and assistance in accessing the aircraft.”

mco
Photo credit: Orlando International Airport

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The news channel further noted that Frontier responded to her request, saying: “Unfortunately, our service provider has not received a wheelchair assistance request for Ms. Bough. Inquiries should be made in advance. We regret that this has resulted in a travel disruption.”

However, Bough’s family denies this and even produces a receipt proving wheelchair assistance was requested on their boarding pass.

Frontier Airlines plane in flight
Photo credit: Frontier Airlines

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Magicians said about her mother:

“She’s so weak and fragile right now, but I just thought I had all my ducklings lined up. I just can’t imagine how it all went like that. Even for someone to say here let’s get your mom on another flight.”

It is currently unknown if the family will take legal action against Frontier Airlines.

What do you think of this traveler being stranded at MCO?

If you’re planning to travel to Central Florida anytime soon, check out the official Disney World website Plan your next magical vacation at Walt Disney World Resort’s four theme parks – Magic Kingdom, EPCOT, Disney’s Animal Kingdom and Disney’s Hollywood Studios – and the shopping and dining district of Disney Springs OR the official Disneyland website to plan your trip to Disneyland Resort’s two theme parks – Disneyland Park and Disney California Adventure Park – and the Downtown Disney District!

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